MEASUREMENTS, FIT AND FINISH:

• Work is undertaken based on measurements at first fitting. 

• During the fitting process, should measurements change by more than 1⁄2” a charge of half the cost for zip/side will be made to cover repeated additional work.

• Embellishment unpick and replacement will not be charged further, unless this has already been replaced before further work is requested.

• Garments are fitted based on the request of the customer.  Finery & Detail are not responsible for choices in fit and decisions are made at the client's own risk.

• We accept no responsibility for issues related to tightness of fit, including: bunched fabric or embellishment, damage, tears, burst stitching or zip when fastened or worn, discomfort, marks or injury to the skin or body, inability to sit down or move freely, distortion of garment when worn such as misshapen boning, failure of structural elements of the garment such as hook and eyes, boning, straps, zips and fastenings, bulging on any part of the body and movement of the garment on the body.

• The client expresses acknowledgment that altering or customising a garment is a deliberate modification, and not all work can be undone.

• The method of finishing will be, as far as possible, the same as or similar to those used on the original garment. Where this is not possible the decision on methods used remains with Finery & Detail.
  

FITTING APPOINTMENTS:

• Missed or cancelled appointments on the day will be charged at £40.

• If a client arrives late to an appointment, the duration will be reduced.  The appointment will not be extended to make up for the missed time.

• If a client arrived more than 20 minutes late, Finery & Detail reserve the right to cancel and rearrange the fitting.

• If a fitting needs to be rearranged, this is possible where at least 24 hours notice is given.   If we do not receive  notice in writing, to cancel an appointment you will be charged a £25 cancellation fee. Any last minute changes to your dress will incur additional charges.

• Finery & Detail cannot guarantee specific days and times for fittings.

• Where persons requiring alterations attend all of the same fittings as the bride, no further fitting charges will be made.

• Where one or more of the fittings is requested at a separate date or time, further fitting charges will apply.

ADDITIONAL REQUESTS AND RIGHT TO REFUSAL:

• We reserve the right to refuse alterations to garments, amendments or additions to planned alterations, and changes to timings, to any individual under any circumstances at any time. 

• If agreed, additional work or changes to planned work after the first fitting will be costed separately and added to the balance.

• Costing is based on information available at the first fitting.  Changes made after the costing may require extra work and incur further charge.
  

SHOES AND UNDERWEAR:

• Please bring shoes, underwear and foundations that you intend to wear with the garment to all fittings. 

• Should there be a change after the first fitting, this may affect the fit of the garment and length of hem.  Once a hem has been cut, it is no longer possible to drop it to a longer length.  

• Additional work will be charged separately if required.
  

BUSTLE: 

• Bustles are inherently fragile and form a weak point on the garment. Whilst we reinforce bustles, we are not responsible for any damage to the garment or failure of the bustle.
  

STEAMING AND CLEANING: 

• Areas of the garment that are being worked upon will be pressed during the alterations process, however the garment will not be steamed before collection unless otherwise agreed.

• Spot cleaning will be carried out where requested and identified by the client.

• Finery & Detail is not responsible for the condition of or cleaning of any markings, soil or odours present on the garment prior to the garment being brought to the studio.
  

DEPOSIT AND PAYMENT: 

• A 50% non-refundable deposit is required at first fitting, with balance at collection. 

• Once the deposit has been paid, work will commence on the garment.

• Work will not be started if the deposit is not paid within 1 week of the first fitting, and the garment returned to you, as this does not allow enough time complete work between fittings. 

• Payment is by cash or bank transfer.
  

CANCELLATION: 

• Cancellation of services may be agreed where works have not commenced on the garment. 

• If you wish to cancel after the deposit has been paid, work completed up to this point will be charged, including any relevant fitting fees.   The garment will be returned to you, after fees have been paid, in its state at the time of cancellation and no further work will be completed, nor the garment returned to its original state.  

• If the client’s event is cancelled, it is their responsibility to notify Finery & Detail in a timely manner. The garment must be picked up by the original wear date. A storage fee will be charged beyond this date.
  

COLLECTION AND STORAGE: 

• The client will collect the garment upon completion of alterations.

• Finery & Detail Alterations Studio are not able to store the garment after it has been completed. 

• The client will confirm in writing if alternative persons are collecting the garment. 

• Finery & Detail are not responsible for the condition of the dress when packed for a destination wedding.  

• Upon signing that you have collected the garment, you confirm that it is no longer the responsibility of Finery & Detail Alterations Studio and your satisfaction with the alterations carried out. Finery & Detail will not be liable for any discrepancies subsequently discovered.  

• We will not be held responsible for fit and wear once the garment leaves the studio. This includes, but is not limited to wrinkling, stains, wear and tear from ceremony and/or reception, bustle, damage from garment being stepped on and inability to correctly fasten the garment.